Electronic Services Specialist – Account Analysis (Banking)

Location: Kansas City, Missouri, United States. Hybrid schedule with a minimum of 2 days per week in the office; onsite Mondays and Tuesdays. Training may require up to 5 days per week in the office for at least 8 weeks, depending on progress. Must be eligible to work in the United States without sponsorship now or in the future.

Salary: $23.80–$31.50 per hour.

Company

hirify.global provides banking services focused on financial safety, business growth, and customer support.

What you will do

• Provide high-touch, customer-centric support to Commercial, Small Business, and internal bank customers.
• Resolve customer service file issues, manage customer billing, and create reports.
• Partner with Sales to onboard new customers and maintain relationships with existing customers.
• Work with internal partners, team members, and vendors to define and resolve issues and determine root causes.
• Act as the primary liaison across multiple lines of business while ensuring internal controls are followed.
• Perform other assigned duties.

Requirements

• Associate’s degree or an equivalent combination of education and experience.
• At least 1 year of banking operations experience.
• Ability to serve as an escalation point for low-to-moderate complexity questions, concerns, and research.
• Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient, maintain an optimistic outlook, and demonstrate behaviors aligned with company culture and Core Values.
• Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.

Culture & Benefits

• Employer-sponsored health, dental, and vision insurance.
• 401(k), life insurance, paid vacation, and paid personal time.
• Career development and education assistance.
• Voluntary supplemental benefits.
• Hybrid work arrangement with scheduled onsite days.