Patient Experience Specialist – Swedish-Speaking (Healthtech)

Location: Hybrid, London Bridge office three days per week

Company

Healthcare company expanding its Weight Loss and TRT services and working to make healthcare more accessible.

What you will do

• Provide personalised support to patients, resolving queries and concerns with empathy, efficiency and care.
• Guide Swedish-speaking patients throughout their healthcare journey and ensure they feel informed and supported.
• Take ownership of patient queries through to resolution and maintain a consistently high service standard.
• Collaborate with cross-functional teams to identify and remove barriers in the patient journey.
• Improve patient support processes so they become more efficient, effective and scalable.
• Share patient feedback and insights to improve products, services and the overall patient experience.

Requirements

• Fluent Swedish with excellent written and verbal communication skills.
• Strong English communication skills.
• Experience in a customer support or customer-facing role.
• Empathy, a patient-focused approach and a genuine interest in solving problems and helping people.
• Ability to take ownership, follow through on commitments and remain effective in ambiguous or challenging situations.
• Excellent communication skills, including the ability to explain information clearly and adapt to different patient needs.
• Strong organisation skills, with the ability to manage competing priorities and maintain close attention to detail.
• Growth mindset, active receptiveness to feedback and continuous focus on improving work and processes.
• Excitement about healthcare and the mission, with comfort working in a hybrid role from the London Bridge office three days per week.

Nice to have

• Experience within a scaling technology startup or healthtech environment.

Culture & Benefits

• Hybrid work arrangement based at the London Bridge office three days per week.
• Collaborative work with cross-functional teams.
• Opportunity to contribute to a rapidly growing business and help scale patient support tools and processes.
• Focus on building trust and making healthcare more accessible.