Customer Experience Representative (After-Sales)

Location: High Wycombe, Buckinghamshire, United Kingdom

Company

hirify.global provides testing and measurement equipment with associated after-sales service products.

What you will do

• Sell after-sales service products across a designated UK region and grow revenue, contracts, and customer accounts.
• Build long-term customer relationships, recover lost business, and develop competitor accounts.
• Renew service contracts, support customers during warranty periods, and convert book-and-bill customers to renewable contracts.
• Process first-line customer contacts, create job requests, and coordinate service requirements with the Field Service Team.
• Prepare quotations, manage service installations and contract renewals, and oversee the Extracare inbox.
• Lead specific projects, present updates, mentor junior colleagues, and provide administrative backup.

Requirements

• 4+ years of relevant after-sales experience.
• Professional training or qualification is preferred.
• Strong customer orientation, commercial awareness, and relationship-building skills.
• Experience maintaining customer records and managing priorities with limited supervision.
• Problem-solving, analytical, negotiation, communication, and organizational skills.
• Good working knowledge of Microsoft Office and the ability to work effectively in a team.

Culture & Benefits

• Customer satisfaction and responsiveness are prioritized.
• Collaborative service administration and field service environment.
• Opportunities to mentor less experienced colleagues and lead projects.
• Regular monthly catch-up meetings for project presentations and updates.