Customer Enablement Manager - Figma Weave (AI)

Location: New York hub, New York, United States; hybrid working environment. Other listed location: Canada. In-person onboarding is required if hired.

Annual base salary: $127,000–$269,000 USD.

Company

Figma builds a collaborative design platform that combines creative workflows, real-time collaboration, and AI capabilities.

What you will do

• Manage the adoption journey for a portfolio of large commercial and enterprise customers.
• Understand customer goals and success metrics, using product data to plan proactive engagement strategies.
• Share best practices, use cases, and product expertise to help customers unlock the value of Figma Weave.
• Build relationships with stakeholders from individual contributors through senior leaders and identify internal customer champions.
• Deliver live and scalable training sessions tailored to customer maturity and needs.
• Collaborate with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates on customer success, account reviews, expansion opportunities, and renewal risk mitigation.

Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
• Excellent communication skills and the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.

Nice to have

• Experience using node-based design products or working with design and collaboration tools.
• Background in Post-Production, VFX, creative work, UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Hybrid work based in the New York hub.
• Equity and competitive benefits, including health, dental, vision, and retirement benefits with company contributions.
• Parental leave, reproductive and family planning support, mental health and wellness benefits, paid time off, sick leave, and holidays.
• Flexible PTO for eligible exempt employees, subject to manager approval.
• Potential recharge days, cell phone and home internet reimbursements, lifestyle spending accounts, and applicable bonus plans.
• Commitment to learning and development through the value “Grow as you go.”

Hiring process

• Interview assessment considers qualifications, skills, relevant experience, potential impact, and role scope.
• Video interviews require candidates to keep their cameras on.
• In-person onboarding is required after hiring.