Consumer Product Communications Lead (AI)

Location: Hybrid role based in San Francisco or New York City, United States. Relocation support is available for eligible employees.

Salary: $297,000–$330,000 base pay annually, plus equity, performance-related bonus(es) for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and deploying general-purpose artificial intelligence with a focus on safety and human benefit.

What you will do

• Own the communications strategy and narrative for ChatGPT and other consumer-facing products.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns demonstrating how people use AI products to learn, create, and solve everyday problems.
• Partner with Product, Research, Engineering, Marketing, Design, Legal, and communications teams to shape plans, resolve tradeoffs, and communicate accurately.
• Build relationships with consumer and technology journalists, creators, and other influential voices.
• Direct the consumer communications agency partner and write or edit launch materials, pitches, talking points, and other communications.

Requirements

• Strong track record leading communications for consumer technology products, including major launches and proactive campaigns.
• Ability to turn complex product capabilities into clear, compelling, and accurate stories without overstating the technology.
• Strategic judgment combined with hands-on execution, including narrative development, pitch writing, and spokesperson preparation.
• Ability to build trusted cross-functional relationships, influence decisions, and help teams reach clear direction when perspectives differ.
• Strong editorial taste, creative judgment, and ability to provide specific feedback on stories, demonstrations, and campaigns.
• Initiative, sound independent decision-making, and strong organization in a fast-moving environment.
• Experience managing agency partners and delivering high-quality work across internal and external teams.
• Understanding of consumer media and culture, including the experience of early adopters and power users, and curiosity about how AI is changing people’s lives.
• Strong management skills and confidence expressing perspective, conviction, and clear narrative points of view.

Culture & Benefits

• Hybrid work with daily meals in offices and eligible meal delivery credits.
• Medical, dental, and vision insurance, including employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match and pre-tax FSA, dependent care, and commuter accounts.
• Paid parental, medical, caregiver, sick, and safe leave; flexible PTO for exempt employees and up to 15 annual days for non-exempt employees.
• 13+ paid company holidays, paid office closures, mental health and wellness support, and employer-paid life and disability coverage.
• Annual learning and development stipend, relocation support for eligible employees, charitable donation matching, and wellness stipends.

Hiring process

• Additional benefits details are provided during the hiring process.
• Background checks are administered in accordance with applicable law for US-based candidates.