Reg Compliance Specialist

Location: Merrillville, IN-SLC; candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Salary: $82,200–$123,200 per year.

Company

hirify.global is a public utility providing essential services to customers 24/7.

What you will do

• Support state and local regulatory compliance activities, provide training and subject matter guidance, and communicate regulatory and legislative impacts.
• Build relationships with regulatory commission staff, state agencies, legislators, municipal leaders, community partners, and other external stakeholders.
• Analyze case data, compliance results, and performance metrics to identify trends, root causes, risks, and process improvement opportunities.
• Prepare compliance, complaint, customer program, and management reports for leadership and regulators.
• Review customer service and call center performance against state-specific requirements and identify gaps or emerging risks.
• Coordinate mediation requests, complaint responses, investigations, case documentation, hearing preparation, testimony, and escalated customer matters.

Requirements

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in regulatory compliance, customer advocacy, complaint resolution, utility customer operations, regulatory affairs, or a related field.
• Ability to interpret and apply complex rules, tariffs, regulations, policies, and consumer protection requirements.
• Experience independently managing sensitive, escalated, or high-risk customer or stakeholder matters through resolution.
• Ability to analyze information, identify trends, and prepare accurate reports and written responses for leadership or external stakeholders.
• Strong written and verbal communication skills, including the ability to explain complex requirements clearly and professionally.
• Judgment, discretion, organization, and the ability to manage multiple priorities and deadlines.
• Ability to work effectively across functions and build credibility with internal and external stakeholders.
• Legal authorization to work in the United States without current or future employer sponsorship.

Nice to have

• Experience in a regulated utility or similarly regulated industry.
• Direct experience working with a state public utility commission or other regulatory agency.
• Experience with formal complaint proceedings, mediation, investigations, hearing preparation, or testimony.
• Knowledge of utility rate structures, customer service requirements, billing or work management systems, and compliance reporting.
• Experience with statistical analysis, trend reporting, customer programs, training, or process improvement.

Culture & Benefits

• Support for emergency response efforts during storm season and other emergency needs, including work outside normal hours when required.
• Respectful and inclusive workplace that values open dialogue, diverse perspectives, professionalism, and collaboration.
• Support for veterans, transitioning service members, and military spouses.
• Commitment to professional growth and development.
• Safety is a core value, with employees expected to follow safety requirements and report hazards.

Hiring process

• Reasonable accommodations are available for any stage of the hiring process or for performing essential functions.
• Applicants may also be considered for other roles matching their skills and experience.