Enrichment Edge Client Support Specialist (SaaS)

Location: Remote; up to 10% travel required.

Salary: $60,000–$70,000 per year; credit given for experience.

Company

hirify.global provides industry-focused HR services, labor strategy and support, talent acquisition, employee engagement, and resident and family satisfaction solutions for care providers.

What you will do

• Serve as the Go Icon platform expert for resident, staff, and family portals, scheduling, engagement tracking, and reporting.
• Lead technical implementation for new clients by translating requirements into platform configuration, validating data before go-live, and identifying risks.
• Partner with the Go Icon Onboarding Manager and Enrichment Program Manager throughout implementation.
• Deliver end-user training, create training materials and quick-reference guides, and launch family and resident portals.
• Support client adoption by answering platform questions, monitoring usage, coaching communities, troubleshooting issues, and maintaining a knowledge base.
• Improve implementation playbooks, recommend configurations, and share client feedback with Enrichment Edge leadership.

Requirements

• Associate’s degree in IT, hospitality, healthcare, therapeutic recreation, or an adjacent field.
• At least two years of experience in tech onboarding, software training, implementation, or customer success/service.
• Hands-on experience administering, configuring, or supporting a SaaS platform; Go Icon experience is preferred in the source description.
• Ability to train non-technical users and explain technology in plain language.
• Experience managing multiple client implementations simultaneously with clear timelines.
• Strong technical curiosity and ability to master a platform end to end.
• Strong project management and attention to detail, especially for data setup.
• Strong relationship-management skills as a partner, coach, and advisor.

Culture & Benefits

• Fully remote work with up to 10% travel.
• Health insurance with company-paid employee-only coverage, plus FSA and HSA options.
• Company-paid dental, life, short-term disability, and long-term disability insurance for employee-only coverage where specified.
• 401(k) plan with company match and safe harbor contribution.
• Paid time off and additional vision, critical illness, voluntary life/AD&D, and accident benefits.
• Culture centered on positivity, curiosity, accountability, gratitude, and growth.

Hiring process

• Complete the required application questionnaire.
• Applications are accepted on a rolling basis.
• Applicants may be subject to a background check.