Client Services, Engagement Manager (SaaS)

Location: Cuauhtémoc, Mexico

Company

hirify.global provides hirify.global Experience Cloud, a SaaS platform for managing customer, employee, patient, candidate, and resident experiences.

What you will do

• Lead internal account teams including Consultants, Insights Analysts, and Support to deliver enterprise Experience Management programs.
• Build strategic program roadmaps aligned with client business objectives and coordinate multi-phase project execution.
• Manage relationships with client stakeholders across multiple organizational levels and functions.
• Monitor account health, platform adoption, user sentiment, and customer value realization.
• Create and deliver Executive Business Reviews that demonstrate ROI, adoption, and program impact.
• Partner with Account Executives on renewals, expansion opportunities, and commercial support.

Requirements

• 3+ years of experience in Client Success, Management Consulting, or Account Management within the SaaS industry.
• Experience leading cross-functional teams delivering complex, multi-phase enterprise projects.
• Proven experience owning account renewals and driving business growth.
• Ability to influence technical teams and lead through influence rather than direct reporting authority.
• Strong communication skills for translating complex technical concepts into business value for non-technical stakeholders.

Nice to have

• Experience in Retail, Software, Hospitality, Financial Services, B2B, or Automotive.
• Advanced degree or PMP certification.

Culture & Benefits

• Focus on creating exceptional customer and employee experiences.
• Equal opportunity workplace committed to diversity and inclusion.
• Accommodation support is available during the application process.