Client Services, Engagement Manager (SaaS)

Location: Cuauhtémoc, Mexico

Company

hirify.global provides hirify.global Experience Cloud, a SaaS platform for managing experiences, insights, and actions across customer, employee, patient, and resident journeys.

What you will do

• Lead internal account teams, including Consultants, Insights Analysts, and Support, to deliver enterprise Experience Management programs aligned with client objectives.
• Develop strategic program visions and roadmaps, manage project plans, and coordinate cross-functional execution.
• Own multi-level client stakeholder relationships and serve as the primary post-sales strategic lead.
• Monitor account health, platform adoption, user sentiment, and customer value realization.
• Advise clients on turning customer and employee signals into actionable operational changes.
• Create Executive Business Reviews, demonstrate ROI and program impact, and support renewals and expansion opportunities with the Account Executive.

Requirements

• 3+ years of experience in a high-touch Client Success, Management Consulting, or Account Management role within the SaaS industry.
• Experience leading cross-functional teams to deliver complex, multi-phase enterprise projects.
• Proven track record of owning account renewals and driving business growth.

Nice to have

• Focus on the business rationale behind product development rather than the technical implementation of code.
• Executive presence and ability to lead technical teams through influence rather than direct reporting authority.
• Ability to solve business challenges such as shifts in customer NPS.
• Exceptional ability to translate complex technical concepts into clear business value for non-technical stakeholders.
• Experience in Retail, Software, Hospitality, Financial Services, B2B, and/or Automotive.
• Advanced degree or PMP certification.

Culture & Benefits

• Commitment to creating better experiences for customers and employees.
• Inclusive workplace and equal opportunity employment.