Associate Business Systems Analyst (Fraud Operations)

Location: Toronto, ON; Toronto-141 Bay, 16th Floor. Work arrangement details, including the proportion of on-site and remote work, will be discussed during the interview. Candidates must be legally eligible to work at the specified location and may need a valid work or study permit.

Company

Relationship-oriented banking organization focused on modern financial services, client impact, and an inclusive work environment.

What you will do

• Investigate customer profiles, account transactions, banking history, and cheque images to identify suspected fraud or unusual activity.
• Take appropriate action under standard procedures to mitigate losses and protect clients and privacy.
• Interact with external clients by phone regarding suspected or actual fraudulent activity, complaints, and issue resolution.
• Document investigation decisions and resolutions in relevant databases, prioritizing files and maintaining accurate records.
• Prepare organized, up-to-date daily summary reports using SharePoint and other relevant applications.
• Navigate multiple software applications and dual monitors efficiently while resolving client requests.

Requirements

• Experience with Microsoft Excel, Microsoft Outlook, COINS, and PRM.
• Ability to investigate complex problems, interpret information, and communicate detailed findings clearly.
• Strong decision-making skills and ability to identify suspected fraudulent activity and follow standard procedures.
• Ability to communicate directly with internal and external clients and resolve fraud-related issues.
• Ability to manage multiple software applications and dual monitors efficiently.
• Ability to maintain accurate databases, organized reports, and consistent records.
• Ability to complete client requests efficiently and apply knowledge of banking systems and products.
• Legal eligibility to work at the specified location; a valid work or study permit may be required where applicable.

Nice to have

• Knowledge of reconciliation.
• Experience or familiarity with the chargeback process.

Culture & Benefits

• Inclusive environment with an accessible candidate experience and accommodation support.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation offering, and wellbeing support.
• Personalized recognition through a social, points-based recognition program.
• Paid Purpose Day for personal growth and development.

Hiring process

• Applicants may complete an attribute-based assessment and additional skills tests, such as simulation, coding, or French proficiency testing.
• Artificial intelligence tools may be used during the recruitment process.