Director, Loss Mitigation Operations (Fintech)

Location: Remote, Canada

Salary: CA$180,000–CA$210,000 per year

Company

hirify.global is a Canadian fintech focused on financial products that help customers spend smarter, save more and build wealth.

What you will do

• Own performance across transaction fraud and merchant disputes, identity and account access, first-line AML and screening operations, money movement and balance recovery, and collections and recoveries.
• Build collections and recoveries operations end to end, including third-party partnerships, complaint and quality management, write-offs, bankruptcies and consumer proposals.
• Lead the outsourced service model, including provider transitions and offboarding, statements of work, service levels, training, certification, reporting, QA scorecards, calibration and corrective action.
• Convert repeated judgment into decision thresholds, approval limits, named approvers and procedures, while optimizing financial thresholds for return.
• Identify, deliver and validate automation that reduces manual work and cost through baselines, business cases and post-launch value reviews.
• Define operational readiness for new lending products, beginning with credit cards, and lead a lean internal team that supports partners and responds to regulators and auditors with evidence.

Requirements

• 10+ years of experience in financial services operations, including 5+ years leading managers and large, multi-line teams in a regulated environment.
• Deep expertise in at least two of card disputes and chargebacks, transaction fraud, identity, AML operations, or collections and recoveries.
• Working knowledge of card network rules and Canadian AML obligations.
• Experience establishing or transitioning an outsourced provider from scope and statement of work through service levels, pricing and training, with accountability for quality and cost per case.
• Ability to evaluate end-to-end case cost and recovered value and turn analysis into quantified proposals that clearly separate known, estimated and assumed data.
• Ability to create general rules rather than manage exceptions, lead cross-functional work, raise concerns directly, commit to execution and lead with conclusions in senior forums.

Culture & Benefits

• Remote-first environment with asynchronous collaboration, flexible hours, autonomy and high trust.
• Competitive compensation, equity, comprehensive health benefits and parental top-up and leave policies.
• Generous vacation, wellness days, flex days and holiday closure.
• Coworking support and a yearly all-hands retreat.
• Coaching and growth programs plus budgets for books, home office setup, phone and internet, AI tools and professional development.
• Collaborative, creative and inclusive environment focused on measurable impact and work-life integration.