Service Desk Associate (IT)

Location: Milwaukee, Wisconsin, United States; the role supports remote staff across the U.S. and requires on-site and on-call availability.

Salary: $62,000–$83,700 per year, plus eligibility for a discretionary annual incentive award.

Company

hirify.global U.S. provides employee and government benefits and related services, including dental, vision, disability, life, supplemental health, medical stop-loss insurance, and healthcare navigation.

What you will do

• Provide first-level remote and phone-based IT service desk support to business staff, including executives, managers, and remote employees.
• Triage, troubleshoot, resolve, document, and appropriately escalate hardware, software, network, printer, and connectivity incidents.
• Install and support desktop configurations, peripherals, printers, Windows, Apple/Mac, Android, tablet, Citrix, and supported business applications.
• Administer user accounts and application security, including Microsoft Exchange and Active Directory accounts.
• Maintain computer inventory, request and process purchases, validate purchasing needs, and assist with technology projects.
• Support audiovisual systems in DentaQuest business environments and provide incident and problem management reporting through the ticketing system.

Requirements

• 3–4 years of experience supporting executives and staff, plus at least 4–5 years of experience supporting end users and systems in on-site and remote environments.
• Technical proficiency with hardware and systems software, including hardware and software installation.
• Experience with Windows 10/11 and future desktop releases, Apple iOS and Mac products, Citrix, Microsoft products, Microsoft Exchange 2007/2010, and Active Directory accounts.
• Experience with Apple devices, including iPads, iPhones, and MacBooks; Android, tablets, printers, network connectivity, and audiovisual systems.
• Strong customer service, verbal communication, written communication, and communication with technical and non-technical audiences.
• Ability to work with little or no direct supervision in a fast-paced, highly technical remote-support environment.
• Ability to work on site and be on call, with discretion when handling sensitive and private technical issues.
• Proficiency in Microsoft Office, including Excel and Word.
• Associate’s degree from a two-year college or technical school, or one to two years of related experience and/or training, or an equivalent combination of education and experience; a degree in Computer Science or a related field is also accepted.
• The position requires passing a post-offer background check and drug test.

Nice to have

• A+ certification or ITIL Foundations certification.

Culture & Benefits

• Inclusive and collaborative work environment focused on employee growth and support.
• Vacation, sick time, paid family, parental, and adoption leave.
• Medical coverage, company-paid life and AD&D insurance, disability programs, and a partially paid sabbatical program.
• 401(k) employer match, stock purchase options, and an employer-funded retirement account.
• Compensation is reviewed for pay transparency and equity, with the base salary determined by skills, qualifications, experience, education, and geographic location.