Senior Customer Support Engineer (Embedded Systems)

Location: Guadalajara, Mexico

Company

hirify.global develops semiconductor solutions for intelligent edge applications across vehicles, factories, hospitals, homes, and other connected devices.

What you will do

• Provide highly technical support to customers worldwide designing with NXP i.MX Applications Processors through email, online tools, and phone.
• Become a recognized technical expert on i.MX solutions within the Mass Market segment.
• Follow up on customer inquiries, issues, and complaints to provide timely and accurate resolutions.
• Collaborate with product, marketing, and engineering teams to improve NXP offerings and customer experience.
• Contribute to product documentation, FAQs, and Application Notes, and support technical training.
• Help customers develop applications and review their schematics and PCB layouts.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering, or equivalent practical experience with a minimum of 8 years in a relevant technical role.
• Experience in embedded software or firmware application development.
• Proficiency in C programming.
• Good Linux and/or RTOS programming skills.
• Solid knowledge of UART, SPI, I²C, SDIO, USB, and network interfaces.
• Experience with ARM-based microcontrollers and/or microprocessors.
• Understanding of schematics and PCB layout review.
• Excellent English and Spanish communication skills, both verbal and written.
• Collaborative, proactive, self-motivated approach; strong responsibility and creative problem-solving mindset.
• Ability to work independently, manage multiple tasks, and drive results.

Nice to have

• Java knowledge.
• Embedded Linux experience.
• Embedded Linux or Android development experience, including kernel modules, device drivers, and Yocto.
• Knowledge of software design, coding, and testing best practices.
• ML/AI experience, including object recognition, facial recognition, or voice control.
• Familiarity with NXP i.MX Development Boards.
• Passion for building technical expertise and support skills.

Culture & Benefits

• High-performance, high-ownership environment.
• Customer-focused collaboration across global sales, product, marketing, and engineering teams.
• Opportunity to work with intelligent edge, secure edge intelligence, and real-world AI technologies.