Customer Support Engineer (Embedded Systems)

Location: Guadalajara, Mexico

Company

hirify.global develops technologies for intelligent edge applications across vehicles, factories, hospitals, homes, and other connected devices.

What you will do

• Provide technical support to customers worldwide using NXP High Performance Analog, Smart Front End, In-Vehicle Networking, BMS, and Power Management products through email, online tools, and phone.
• Develop recognized technical expertise in NXP analog solutions for the Mass Market segment.
• Follow up on customer inquiries, issues, and complaints to deliver timely and accurate resolutions.
• Collaborate with product, marketing, and engineering teams to improve NXP offerings and customer experience.
• Contribute to product documentation, FAQs, application notes, and technical training.
• Help customers develop applications and review their schematics and PCB layouts.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering, or equivalent practical experience with a minimum of 3 years in a relevant technical role.
• Embedded software or firmware application development experience and proficiency in C programming.
• Solid knowledge of common embedded interfaces, including UART, SPI, I²C, and network interfaces.
• Experience with mixed-signal and analog circuits, including ESD protection techniques.
• Working knowledge of EDA tools such as Cadence.
• Understanding of schematics and PCB layout review.
• Excellent written and verbal English and Spanish communication skills.
• Collaborative, proactive, self-motivated approach, strong sense of responsibility, and creative problem-solving mindset.
• Ability to work independently, manage multiple tasks, and drive results.

Nice to have

• Experience with ARM-based microcontrollers and/or microprocessors.

Culture & Benefits

• Work in a high-performance, high-ownership Global Sales environment.
• Collaborate with international customers and cross-functional product, marketing, and engineering teams.
• Contribute directly to customer satisfaction, design-in success, and time-to-market improvement.