Software Engineer III, GTOC (AI)

Location: Redwood City, California, United States; hybrid work with a minimum of 3 days per week from the assigned office.

Salary: $165,000–$206,500 USD per year, plus eligibility for equity and benefits.

Company

hirify.global provides an intelligent content management platform for collaboration, content lifecycle management, security, business workflows, and enterprise AI.

What you will do

• Support cloud operations and use AiOps in the incident management process.
• Lead incidents as Incident Commander and drive rapid resolution while advocating for solutions that improve customer experience.
• Design and build tools, automation, and processes for proactive monitoring, alerting, incident response, observability, documentation, and technical debt reduction.
• Apply engineering practices for architectural design, testability, scalability, and maintainability.
• Collaborate with IT Operations, Corporate Security, Public Cloud, and Engineering teams to maintain high availability of hirify.global services.
• Participate in the on-call rotation and improve incident response and system resilience.

Requirements

• 4+ years of professional software development experience in an object-oriented or functional programming language such as Python, including 2+ years of large-scale production operations or reliability engineering experience.
• Systems thinking, including the ability to break down ambiguous problems, propose pragmatic solutions, and measure outcomes.
• Experience with Kubernetes and public cloud platforms, preferably GCP or AWS.
• Familiarity with observability, monitoring, and alerting tools, including querying and analyzing logs and metrics at scale; examples include Splunk, BigQuery, Prometheus/Chronosphere, Grafana, and SignalFx.
• Effective analytical, planning, organizational, and documentation skills.
• Bachelor’s degree in Computer Science, Information Systems, or a similar work background.
• Passion for new challenges, lifelong learning, and using AI to make faster and smarter decisions.

Nice to have

• Experience with Infrastructure as Code, such as Terraform, and CI/CD.
• Experience leading incident response for production incidents.

Culture & Benefits

• Community and in-person collaboration are core parts of the culture.
• Hybrid work requires at least 3 days per week from the assigned office.
• The role is eligible for equity and benefits.
• hirify.global supports diversity, inclusion, and reasonable accommodations during the application and interview process.

Hiring process

• The recruiter will provide more information about how hirify.global works and its company culture during the hiring process.
• Reasonable accommodations are available for candidates who need them during interviews.