K&I Premium Services Manager (Legal Services)

Location: Remote within the United States; position identified in Austin, Texas. Compensation varies by listed US location.

Salary: $94,234–$147,576 per year, depending on location, experience, education, skills, and other job-related factors; performance-based bonuses may also apply.

Company

hirify.global is a labor and employment law firm with more than 1,200 attorneys in 62 offices worldwide, providing employment-related legal services and business immigration support.

What you will do

• Lead an assigned K&I Premium Services program workstream and manage analysts, program specialists, operational staff, and/or data support staff.
• Monitor KPIs, operational metrics, case data, ticket data, task data, volumes, trends, bottlenecks, milestones, and deliverables using systems such as Salesforce and Smartsheet.
• Optimize processes, implement efficiency improvements, support change management, and train users on new tools, processes, and program launches.
• Manage workload, capacity, staffing input, delegation, schedules, performance reviews, onboarding, training, and employee development.
• Coordinate meetings, action items, documentation, communications, progress reports, requirements, resources, and stakeholder alignment.
• Identify and mitigate risks, protect client confidentiality and privileged information, and escalate matters requiring attorney or Senior Manager judgment.

Requirements

• Four-year college or university degree or equivalent experience.
• At least 4 years supervising or leading a team and at least 4 years of experience in program management, project management, operations, or a related area.
• At least 3 years working in professional services, preferably a law firm.
• Experience collaborating with and influencing internal stakeholders, presenting to diverse audiences, resolving conflicts, following through, and making well-reasoned independent decisions.
• Experience building workload, capacity, or program reports; interpreting workload, volume, and performance metrics to guide staffing and priorities; and using CRM or case management systems.
• Strong written and verbal communication, analytical, organizational, critical-thinking, problem-solving, time-management, technical, customer-service, and attention-to-detail skills.
• Ability to manage multiple workstreams, meet critical deadlines, remain calm under pressure, work independently and cross-functionally, maintain confidentiality, and work effectively in a remote environment with a distributed team.
• Familiarity with project management techniques and completing and interpreting project-related documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and document management systems.
• Experience with Salesforce or a comparable case management or CRM platform, including building reports and dashboards.

Nice to have

• Familiarity with Power BI or similar reporting tools and workflow automation tools such as Power Automate.
• Experience with or knowledge of Smartsheet, iManage, and other systems commonly used in law firms.

Culture & Benefits

• Remote work with consistent collaboration across a distributed team.
• Paid time off, paid sick leave, paid holidays, and paid parental leave.
• 401(k) matching, profit sharing, health and life insurance, dental and vision coverage, HSA/FSA options, tuition reimbursement, and an Employee Assistance Program.
• Commitment to diversity and inclusion across the legal profession and workplace environments.