Customer Operations Representative (Part-Time) (Logistics)

Location: Remote; eligible locations include Belgrade, Serbia; Bogota, Colombia; Lviv, Ukraine; Novi Sad, Serbia; Nis, Serbia; and Warsaw, Poland. Weekend schedule: Saturday-Sunday, 8 am-6 pm CST.

Company

Fast-growing outsourcing company providing reliable freight transportation and operational support services.

What you will do

• Review Delivery Orders, identify shipment requirements, build shipments accurately in the TMS, and verify shipment data before execution.
• Confirm shipment coverage, escalate uncovered shipments at least two hours before pickup, monitor progress, and coordinate recovery trucks, carrier replacements, and service interruptions.
• Provide proactive customer visibility through daily ETA updates, truck location details, pickup and delivery notifications, and exact arrival and departure times.
• Communicate detention, late pickups, late deliveries, missed appointments, and other service risks to customers and brokers.
• Maintain import and export tracking charts and customer tracking sheets covering appointments, container status, holds, customs issues, delivery updates, port delays, and operational exceptions.
• Send final delivery documentation, charges, and proof of delivery after shipment completion.

Requirements

• Previous logistics, freight operations, customer operations, dispatch, or transportation coordination experience is preferred.
• Strong attention to detail, with the ability to manage multiple shipments simultaneously.
• Excellent organizational and follow-up skills, with a strong sense of urgency and accountability.
• Strong written and verbal English communication skills and the ability to provide clear, professional customer updates throughout the day.
• Ability to identify operational issues proactively, escalate appropriately, and remain calm during high-volume situations.
• Comfort working in fast-paced transportation and logistics environments.
• Experience with TMS systems and shipment tracking tools is preferred.
• Ability to work independently in a remote environment.

Culture & Benefits

• Supportive team environment focused on reliable, high-quality service and long-term relationships.
• Remote eligibility.
• Competitive salary in USD.
• 10+ business days of paid time off.
• Equipment provided.