Digital Management Account Supervisor (Healthcare Technology)

Location: Hybrid for employees located near the Buenos Aires or Santiago offices; travel to San Diego is expected at least twice annually, and a USA visa is required.

Company

hirify.global is an independent US advertising and marketing agency with more than 200 employees and offices in Cleveland, Cincinnati, Buenos Aires, and Santiago, working across creative, media, public relations, social, digital strategy, and technology.

What you will do

• Own the primary account management relationship for a global healthcare technology client and build trusted connections with senior stakeholders.
• Lead discovery conversations, uncover business needs, and translate requirements into briefs, functional specifications, process flows, and acceptance criteria.
• Oversee digital workstreams across websites and CMS, CRM, email marketing, marketing automation, and digital analytics.
• Coordinate creative, experience, technology, project management, and account teams through discovery, execution, maintenance, and support.
• Manage account budgets, scope, forecasts, profitability, risks, escalations, and delivery dependencies.
• Identify account growth opportunities, support new business, and contribute to estimates and statements of work.

Requirements

• Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy, or comparable digital delivery environment.
• Experience independently managing complex client relationships and significant digital engagements, including multiple cross-functional digital workstreams.
• Experience with digital programs in a regulated industry such as healthcare, medical technology, or financial services.
• Confidence leading client conversations, presenting recommendations, and sharing a clear point of view with senior stakeholders.
• Experience leading client discovery and gathering, organizing, and documenting business requirements.
• Ability to think critically, solve problems, ask effective questions, identify risks and assumptions, and uncover the need behind a request.
• Ability to translate client needs into clear documentation for creative, technology, and project teams.
• Working knowledge of websites and CMS platforms, CRM, email marketing, marketing automation, and digital analytics; hands-on development skills are not required.
• Experience contributing to estimates and statements of work and working with Agile, Lean, or Waterfall project approaches.
• Strong organization, attention to detail, and ability to manage competing priorities.
• A bachelor's degree in business, communication, marketing, digital, or a related field, or an equivalent combination of education and relevant professional experience.

Nice to have

• MedTech industry or healthcare marketing experience.
• Experience with patient and healthcare provider audiences.
• Experience supporting global digital accounts.
• Experience with Salesforce Marketing Cloud, Data Cloud, or another CRM and marketing automation platform.

Culture & Benefits

• Hybrid work environment for employees near the Buenos Aires or Santiago offices.
• Paid flexible sick, study, and vacation leave, local national holidays, an additional personal week, and four weeks of paid paternity leave.
• Health insurance family pack in Argentina, plus health and wellness reimbursement of up to $200 annually.
• Paid certification exams, certification bonuses, training time, English classes, and annual diversity and inclusion training.
• Monthly recognition awards, home internet support of $20 per month, travel opportunities, and access to common spaces and events.
• Values include accountability, respect, collaboration, curiosity, diversity, and community.

Hiring process

• Recruiter conversation followed by an interview with the hiring manager.
• Conversations with account and delivery leadership, potentially including Latin America leadership.
• Final hiring decision; AI-assisted application organization or interview transcription may be used with candidate consent.