Junior Supply Operations Specialist (Travel)

Location: Hybrid, Bangkok, Thailand; willingness to work shifts and weekends is mandatory.

Company

hirify.global operates a travel platform connecting suppliers and internal teams to support reliable booking, availability, pricing, and travel services.

What you will do

• Act as the primary operational contact for operators and suppliers after deals are signed, providing ongoing support and maintaining communication.
• Manage daily updates to supplier contracts, routes, systems, and service availability, including enabling and disabling services.
• Monitor booking statuses and system-generated processes to maintain SLA compliance and timely service delivery.
• Resolve technical and operational issues, escalating and coordinating with Customer Support, Product, Finance, and other internal teams.
• Perform manual booking adjustments, correct inventory discrepancies, and coordinate financial reconciliations.
• Maintain supplier content, pricing, availability, SOPs, and workflows, including responding to internal requests through Zendesk or Slack.

Requirements

• Strong proficiency in English and native-level Thai are mandatory.
• At least 6 months of relevant experience in operations, account management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to collaborate with and influence internal and external stakeholders.
• Strong attention to detail and the ability to work under pressure in a fast-paced environment.
• Experience with CRM or support platforms such as Salesforce, Zendesk, or similar tools.
• Proficiency in Excel, an analytical mindset, and strong problem-solving skills.
• Willingness to work in shifts and during weekends is mandatory.

Nice to have

• Bachelor’s degree in a relevant field.
• Experience in the travel, e-commerce, or mobility industries.

Culture & Benefits

• Hybrid work arrangement in Bangkok, Thailand.
• Cross-functional collaboration with Supply Business Development, Customer Support, Product, and Finance.
• Work focused on supplier relationships, operational excellence, and reliable service delivery.