Customer Service Technical Specialist (Sustainability Software)

Location: Bois-Colombes, France; hybrid work with attendance 8 days per month. Applicants may be required to appear onsite at a hirify.global office during the interview process.

Company

Enablon, a hirify.global business, provides sustainability, EHS, and operational risk management software.

What you will do

• Perform advanced troubleshooting for a broad range of customer technical issues.
• Provide step-by-step guidance for product installations and collaborate with colleagues on escalated cases.
• Support the implementation of new customer support procedures and techniques.
• Participate in projects that improve support systems and processes.
• Maintain support documentation and current knowledge of emerging product features.
• Follow up on resolutions, analyze recurring issues, suggest improvements, and train new employees on basic technical support procedures.

Requirements

• Advanced troubleshooting skills, including diagnosing and resolving a broad range of technical issues.
• Ability to support technology projects aimed at improving customer service.
• Ability to guide and train new team members.
• Experience or ability in maintaining support documentation and providing clear customer instructions.
• Collaborative problem-solving skills for resolving issues with peers.
• Strong follow-up and analytical skills for ensuring resolution, customer satisfaction, and identifying patterns in technical issues.
• Perfect command of French and fluent English.

Culture & Benefits

• Hybrid work arrangement with 8 office days per month.
• Customer-focused work supporting sustainability, EHS, and operational risk management software.
• In-person interviews may be required at a hirify.global office.

Hiring process

• Interviews are conducted without AI tools or external prompts.
• Virtual backgrounds must be removed, and in-person interviews may be included.
• AI-generated responses or third-party support during interviews may lead to disqualification.