Associate Contract Billing Specialist (NA) (SaaS)

Location: Manila, Philippines

Company

hirify.global develops simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Manage and proactively engage with a portfolio of complex Year 2 and Year 3 subscription billing accounts.
• Resolve escalated customer billing inquiries and contract-related concerns, ensuring timely completion of billing readiness activities.
• Review and validate subscription contracts, pricing structures, billing schedules, and entitlement information.
• Identify and resolve contract, pricing, and system discrepancies with minimal supervision.
• Analyze the billing readiness pipeline, identify operational and revenue risks, and recommend corrective actions.
• Ensure compliance with company policies, audit requirements, and billing controls while collaborating with Sales, Renewals, Finance, and Order Management teams and supporting onboarding and knowledge sharing.

Requirements

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Order Management, Billing Operations, Sales Operations, Renewals Operations, Contract Administration, or Revenue Operations.
• Strong understanding of SaaS, subscription billing, and recurring revenue models.
• Advanced knowledge of Salesforce or similar CRM platforms.
• Experience managing complex customer accounts and contract structures.
• Strong analytical and problem-solving skills.

Nice to have

• Experience with NetSuite or other ERP platforms.
• Knowledge of revenue recognition and subscription lifecycle processes.
• Experience participating in operational improvement initiatives.

Culture & Benefits

• People-first environment focused on employees, customers, partners, shareholders, and communities.
• Collaborative, accountable, innovative, and fast-paced work environment.
• Emphasis on attitude, competency, commitment, teamwork, and personal growth.
• Equal employment opportunity for qualified applicants.