Credit Control Officer II (Finance)

Location: Taguig City, Philippines; full-time onsite employee position.

Company

hirify.global provides insurance services and operates with a focus on customer service, technical expertise, accountability, risk management, and collaboration.

What you will do

• Perform receipting, cash application, customer account maintenance, post-processing, and follow-up activities.
• Own the ledger, monitor outstanding customer balances, and pursue available avenues to collect overdue debt.
• Ensure payments are processed accurately and on time while following QBE policies, procedures, and relevant legislation.
• Maintain workload distribution, including email and query management, and respond to customer telephone and email inquiries.
• Enter data into transaction systems and extract statistical data and reports for analysis.
• Build effective working relationships with internal and external stakeholders and support collections documentation and correspondence.

Requirements

• Bachelor’s degree or an equivalent combination of education and work experience.
• 0–1 year of relevant experience.
• Understanding of spreadsheets and reconciliation procedures.
• Excellent communication and keyboard skills, customer service skills, and strong spoken and written English.
• Ability to work to strict deadlines and under pressure.
• High level of numeracy and literacy.
• Ability to comply with company policies, relevant legislation, the Code of Ethics and Conduct, and sound risk management practices.

Nice to have

• Degree-level education.
• Experience working to deadlines and objectives.
• Experience in financial services.
• Basic knowledge of accounts receivable transactional processing.
• Basic knowledge of insurance.

Culture & Benefits

• Customer-focused, inclusive, fast-paced, courageous, accountable, and collaborative working culture.
• Individual contributor role with an emphasis on technical expertise and responsible risk management.
• Equal employment opportunity practices apply in accordance with applicable legislation.