Service Desk Analyst Level 1

Location: Onsite at the client office in Geelong, Australia; Australian citizenship and onsite attendance are mandatory.

Company

hirify.global provides technology solutions, IT infrastructure, global services, imaging, and printing services to consumers and businesses.

What you will do

• Serve as the first point of contact for customers who need assistance.
• Listen to customers, understand their issues, and provide support.
• Problem-solve while maintaining a calm and service-focused approach.
• Work collaboratively with the Service Desk team and supportive managers.

Requirements

• Enjoy helping others and communicating with people.
• Learn quickly and remain open to new challenges.
• Be organised and reliable.
• Have strong verbal and written communication skills.
• Be interested in developing a career and technology skills.
• Be an Australian citizen.
• Be able to work onsite at the client office in Geelong.

Culture & Benefits

• No degree or previous experience is required.
• Paid training is provided on the job.
• Supportive managers and a collaborative team environment.
• Career pathways in technology are available for people starting their careers.
• Commitment to diversity, inclusion, community, and in-person collaboration with flexibility to support wellbeing and individual work styles.