Technology Support Officer - TWPZ

Location: Taronga Western Plains Zoo, Dubbo, Australia; secondary support for hirify.global in Mosman as required. Flexible hybrid work model with in-office, remote, and on-the-go work.

Annual package starting from AUD 98,832, including base salary of AUD 87,199, superannuation and leave loading.

Company

Conservation society operating Taronga Western Plains Zoo in Dubbo and Taronga Zoo in Sydney.

What you will do

• Provide face-to-face, remote and helpdesk Tier 1 and Tier 2 support for incidents and service requests across desktops, laptops, mobile devices, software, networks and peripherals.
• Set up, configure, deploy, patch and support endpoints, mobile devices, peripherals and server patching activities.
• Troubleshoot connectivity and perform basic network administration, including WiFi, VPN, network ports and site readiness support.
• Support radio fleets, AV and meeting-room systems, EFTPOS and POS technologies, coordinating repairs and vendor services.
• Manage procurement, allocation, returns, loan devices and the full IT asset lifecycle while maintaining accurate records.
• Contribute hands-on technical support to technology projects, documentation, service improvements and after-hours on-call coverage.

Requirements

• Demonstrated experience providing Level 1 and Level 2 IT support in a helpdesk or customer service environment; ITIL knowledge is highly desirable.
• Knowledge of Microsoft 365, Windows 11 and common business applications.
• Experience with service management tools such as JIRA or similar ticketing systems.
• Working knowledge of networking concepts, including WiFi, VPN, network ports and connectivity troubleshooting.
• Experience managing user accounts and access with Active Directory and Microsoft Entra ID.
• Experience deploying, patching and supporting devices with Microsoft Configuration Manager and Microsoft Intune.
• Experience supporting AV equipment, meeting-room systems, radios, EFTPOS or POS technologies, plus strong troubleshooting skills across hardware, software, mobile devices, peripherals and networks.
• Experience managing the IT asset lifecycle and maintaining accurate equipment records; ability to work independently, manage competing priorities and explain technical issues clearly to non-technical users.
• Tertiary qualification in Information Technology or a related discipline, or equivalent relevant industry experience.
• Current Class C Driver Licence or an equivalent recognised by NSW authorities.
• Ability to participate in an on-call roster and provide after-hours support.
• Ability to obtain and maintain a current NSW Working with Children Check, Volunteer classification.

Nice to have

• ITIL knowledge.

Culture & Benefits

• Flexible hybrid work model supporting in-office, remote and on-the-go work.
• Complimentary family and friends passes for the Sydney and Dubbo zoos.
• Free onsite car parking outside peak periods.
• Discounts on accommodation, food and beverages, and Fitness Passport.
• Social team environment with activities around the zoo.
• Employment conditions include the TCSA Salaried Employees Award, Clerk Grade 3.

Hiring process

• Submit a resume and a one-page cover letter.
• Answer two target questions about troubleshooting across multiple technologies and prioritising competing support requests.
• Applications close at 11:59pm on Thursday 5 November 2026.