Summer 2027 Customer Experience Analyst Graduate Intern (Healthcare)

Location: Remote, United States; applicants must be authorized to work in the U.S. independently.

Company

Healthcare organization providing an environment for customer experience, digital strategy, analytics, and experience design work.

What you will do

• Analyze voice-of-customer data, behavioral analytics, digital engagement data, and customer interactions.
• Evaluate customer journeys and conduct website and digital experience assessments, including reviews of Adobe Analytics insights.
• Develop journey maps, experience recommendations, and process improvement proposals.
• Support content and SEO optimization efforts and contribute to AI-driven recommendations.
• Prepare research, presentations, and reports with recommendations for stakeholders.
• Collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners.

Requirements

• Bachelor’s degree.
• Currently pursuing a graduate degree, full- or part-time, at an accredited college or university.

Nice to have

• Master’s degree studies in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience, Digital Marketing, Product Management, Healthcare Administration, or a related field.
• Experience with Voice of Customer analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

Culture & Benefits

• Part-time graduate internship with hands-on, project-based learning.
• Mentorship, training, and guidance from senior personnel.
• Cross-functional collaboration with business, digital, marketing, product, and analytics partners.
• Exposure to career paths in Customer Experience, UX, Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy.
• Work includes handling confidential customer information and requires compliance with HIPAA, privacy, information security, and business conduct policies.