IT Engineer (AI)

Location: San Francisco Bay Area; based at the San Francisco HQ with a hybrid model requiring in-person work 3 days per week.

Company

Builds AI-native operating systems for large, regulated institutions, with applications across government, insurance, health, and financial services.

What you will do

• Manage IT operations for the San Francisco office, including AV and conferencing systems, corporate network equipment, office hardware, supplies, and vendors.
• Provide first-line IT support for San Francisco employees, triaging hardware and software issues and managing devices from setup through retirement.
• Run onboarding and offboarding end to end, coordinating with People/HR and ensuring devices, accounts, and access are ready before each new hire’s first day.
• Manage Okta access for San Francisco staff, including user setup, groups, MFA, and access requests, in partnership with the central Security & IT team.
• Lead physical AV and network installations and purchase required office equipment in collaboration with the infrastructure engineer.
• Support new-office launches, SOC 2 access reviews, endpoint security or identity management initiatives, and the potential growth of a small IT support team.

Requirements

• 5+ years of experience in IT support, workplace operations, or a similar hybrid role.
• Hands-on experience with Okta or another identity provider, including user setup, groups, MFA, and access troubleshooting.
• Experience setting up and repairing AV, conferencing systems, and general office IT hardware.
• Experience running onboarding and offboarding, including device preparation, access provisioning, and first-day readiness.
• Strong customer-service skills, responsiveness, patience, and the ability to explain technical issues clearly to non-technical colleagues.
• Ability to work independently and own an area without relying on a large, siloed enterprise IT team.
• Willingness to perform hands-on physical work such as running cables, unboxing equipment, and fixing conference rooms.
• Availability to work from the San Francisco office 3 days per week.
• Ability to use AI to improve workflows and learn on the job.

Nice to have

• Experience with MDM tools such as Jamf, Kandji/Iru, Intune, or JumpCloud.
• Enough Terraform or scripting experience to work alongside the infrastructure engineer.

Culture & Benefits

• Work on applied AI systems deployed to production for large, regulated institutions.
• Collaborate with an experienced engineering team and own IT and workplace operations independently.
• Opportunity to grow into new-office launches, endpoint security, identity management, compliance, and team leadership.
• Competitive compensation including salary, equity, and performance incentives.