Solution Engineer, Japan (AEC Software)

Location: Remote, based in Japan; applicants must hold a valid Japanese work or residence permit. Tokyo, Japan is listed as the role location.

Company

Chaos is a global software company developing visualization and design solutions for architecture and design, media and entertainment, product e-commerce, and AI-related workflows; the company is headquartered in Karlsruhe, Germany and has offices in 11 cities worldwide.

What you will do

• Provide technical expertise throughout the Japan sales cycle, including discovery, workflow analysis, solution design, demonstrations, PoCs, and technical wins.
• Enable Japanese channel partners and resellers through technical training, joint customer demonstrations, and second-line escalation support.
• Deliver webinars, seminars, Instructor-Led Training, and Virtual Instructor-Led Training in Japanese for customers, partners, and the education community.
• Translate Japanese customer feedback, feature requests, and escalations into actionable input for Product and Engineering.
• Track Japanese AEC market trends, including BIM adoption, AI in design, competitive developments, and ISV partner activity.
• Support Japanese accounts with installation, licensing, and troubleshooting in coordination with the central HQ support team.

Requirements

• 3+ years of experience in pre-sales, solution engineering, or technical consulting for design, visualization, or AEC software, ideally in the Japanese market.
• Hands-on expertise in real-time and offline rendering; experience with Chaos products such as Enscape, Veras, V-Ray, or Corona is preferred.
• Experience running PoCs or technical evaluations with enterprise customers and delivering product demonstrations, webinars, or training sessions in Japanese to technical and non-technical audiences.
• Native-level Japanese and proficient written and verbal English for daily work with customers and global teams.
• Ability to explain complex technical concepts clearly, structure and present information effectively, and adapt demonstrations and training to customer or partner needs.
• Ability to build long-term trust with Japanese enterprise customers through thorough, consensus-driven evaluations involving multiple stakeholders.
• Collaborative approach across Sales, partners, Product, Marketing, and Customer Success teams.
• Strong attention to detail and organizational discipline when managing multiple engagements and materials.

Nice to have

• Proficiency with Revit, SketchUp, 3ds Max, and other CAD, BIM, DCC, and visualization software used in Japanese AEC.
• Working knowledge of subscription licensing, activation, firewall and proxy/PAC configuration, and cloud and AI security requirements.
• Familiarity with Salesforce, Power BI, Jira, Zendesk, and Zuora.

Culture & Benefits

• Remote work from Japan.
• Collaboration with Japanese sales and channel teams and global Sales, Customer Success, Product, Marketing, and Engineering teams.
• Work focused on AI and cloud adoption, enterprise evaluations, partner enablement, and visualization technologies.
• Team values include teamwork, commitment, curiosity, and continuous mastery.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.