Technical Client Service Manager (Cybersecurity)

Location: Remote, Brentwood, Tennessee, United States

Company

hirify.global is a global technology services company delivering professional and managed services across hybrid cloud infrastructure, networking, cybersecurity, data and AI, autonomous operations, and enterprise service management.

What you will do

• Serve as the primary point of contact for assigned Managed Security Services clients and build long-term relationships.
• Understand client needs, address concerns, and ensure services are delivered according to agreed Service Level Agreements (SLAs).
• Monitor service performance, prepare reports on security posture and trends, and provide updates on service performance and security incidents.
• Coordinate with technical teams to resolve client issues and facilitate communication between clients and internal teams.
• Manage service delivery projects and implementations, including timelines and client-facing updates.
• Help clients understand security risks and vulnerabilities, provide security best-practice guidance, facilitate security awareness training, and support MSSP upselling, cross-selling, presentations, proposals, and client retention.

Requirements

• Education in Information Security or a related field, or equivalent experience.
• Proven experience working in an MSP or MSSP environment.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Experience in the IT or security industry and knowledge of Service Level Agreements (SLAs).
• Ability to manage service delivery projects and implementations.
• Experience coordinating with technical teams and managing timelines.
• Strong organizational skills.

Nice to have

• CompTIA Security+, CISSP, or CISM certification.

Culture & Benefits

• Remote work options and a flexible work schedule.
• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Professional development, training, and career growth opportunities.
• Collaborative and inclusive work culture.