Director, Systems Field Service (Semiconductor)

Location: Remote, California, United States. Remote-eligible employees cannot be located in Alabama, Alaska, Arkansas, Delaware, Georgia, Hawaii, Illinois, Iowa, Louisiana, Maine, Maryland, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, West Virginia, Wisconsin, or Wyoming. The role supports customers across North America, Asia, Europe, and other key regions. Regular hours are day shift.

Salary: $183,400–$240,765 per year. The stated range applies to Livermore, California and may vary by location.

Company

Provider of test and measurement technologies supporting the semiconductor product life cycle, including characterization, modeling, reliability, design debug, qualification, and production testing.

What you will do

• Lead the global Systems Field Service organization and establish service delivery strategies aligned with business growth and customer requirements.
• Own field service performance, customer satisfaction, service execution, readiness for high-volume manufacturing, new customer ramps, and strategic programs.
• Develop capacity models, staffing plans, geographic coverage strategies, standardized processes, reporting, and operational metrics.
• Coordinate on-site service teams, regional service centers, technical support, Sales, Account Teams, Engineering, Operations, Product Management, and Quality.
• Lead complex customer escalations, executive-level customer engagements, root-cause analysis, corrective actions, and product-quality feedback loops.
• Develop operating plans, headcount models, investment proposals, service infrastructure, training programs, and regional leadership capabilities.

Requirements

• At least 12 years of relevant leadership experience with a bachelor's degree, or 10 years with a master's degree, or 8 years with a PhD, or equivalent experience.
• Bachelor's degree in Engineering, Business, or a related technical discipline.
• Experience in technical service, field operations, semiconductor equipment, or customer support leadership.
• Experience leading global service organizations and multi-regional teams.
• Experience supporting semiconductor manufacturing, test, or advanced technology environments.
• Strong business acumen, including managing budgets, operational metrics, and strategic initiatives.
• Proven success leading customer escalations and executive-level customer engagements.
• Experience with semiconductor capital equipment, wafer test, or related test technologies, and high-volume manufacturing environments.
• Knowledge of Foundry, IDM, Fabless, and OSAT business models; experience building global service organizations and support infrastructure.
• Leadership capabilities in strategic thinking, customer focus, operational excellence, global leadership, talent development, change management, cross-functional collaboration, executive communication, decision making, and accountability.

Nice to have

• Lean, Six Sigma, or continuous improvement certification.

Culture & Benefits

• Values focus on customer service, ownership and accountability, respectful communication, and developing people.
• Medical, dental, vision, life insurance, disability coverage, and paid time off.
• 401(k) with company match, employee stock purchase plan, and flexible spending or savings accounts.
• Quarterly profit-sharing bonuses.
• Equal-opportunity workplace that values diverse perspectives.