Customer Support Representative

TL;DR

Customer Support Representative: Assisting players with payment and purchase issues across various communication channels with an accent on providing excellent customer service and support. Focus on collaborating with game developers and internal teams to ensure smooth player experiences.

Location: Remote

Company

Empowering game creators by providing support and resources.

What you will do

• Assist players with payment and purchase issues.
• Provide support in English ensuring players feel heard.
• Collaborate with internal teams to resolve issues.
• Handle multilingual requests and troubleshoot problems.
• Monitor system performance and escalate technical issues.
• Work efficiently within a team to meet players' needs.

Requirements

• Fluent in English with strong communication skills.
• Natural problem-solver with a passion for customer service.
• Ability to work across three shifts for 24/7 support.
• Strong multitasking skills and ability to absorb information quickly.
• Able to explain concepts clearly to users and teammates.
• Fresh graduates are welcome to apply.

Nice to have

• Prior experience in customer support roles.
• Proficiency in additional foreign languages.
• Strong team player with a proactive mindset.

Culture & Benefits

• Latest Mac workplaces and additional hardware.
• Free trainings and participation in specialized conferences.
• Health insurance for employees and dependants.
• Flexible hours to organize your workday.
• No dress code in a comfortable office environment.