IT Support Team Lead

Location: Hybrid in Lincoln, Nebraska; associates must be within 30 miles of an office to work remotely part of the week. Candidates must already be authorized to work in the United States without current or future sponsorship.

Salary: $70,000–$90,000 annually, depending on experience.

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters.

What you will do

• Lead, supervise, coach, train, and develop support team members through performance management and objective setting.
• Coordinate client, organizational, and team goals while serving as a liaison between operations and technology teams.
• Manage ticket and call escalations, incident processes, stakeholder communications, and system impact or outage updates.
• Manage schedules, workload allocation, technical resource assignments, and work prioritization.
• Oversee software deployments across environments, including scheduling, communications, and Change Control Board meetings.
• Monitor system functionality, emails, alerts, and applications while researching complex problems and potential threats.

Requirements

• Bachelor’s degree in computer science or commensurate experience.
• 3+ years of experience as a technical or development lead, with demonstrated ability to successfully lead a team.
• 3+ years of experience providing software development technical support for bespoke applications.
• 3+ years of experience with technical support tools and platforms, including ServiceNow, Datadog or other logging and monitoring platforms, Rundeck, Postman, AWS, and database technologies.
• Proven ability to work effectively with others in high-priority situations and establish priorities and problem-resolution strategies.
• Strong team-oriented interpersonal skills and excellent verbal and written communication skills.
• Excellent judgment with strong analytical and organizational skills.
• Demonstrated ability to develop effective solutions for diverse and complex business problems.
• Ability to obtain a security clearance if required for the role.

Nice to have

• Experience using AI tools such as Claude for software development and process improvement.

Culture & Benefits

• Hybrid work environment supporting partial remote work and in-office collaboration for associates within 30 miles of an office.
• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, life insurance, AD&D insurance, disability coverage, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, tuition reimbursement, and performance-based incentive pay.
• Wellness program and a welcoming, respectful workplace.