Operations Technician III - Pub Sec (Network Operations)

Location: San Antonio, Texas, USA; onsite role supporting federal government network operations.

Salary: $79,613–$106,150 annual base salary for positions in Texas.

Company

Provides fiber-based connectivity and network infrastructure for enterprise, government, and community customers across cloud, edge, and AI workloads.

What you will do

• Perform circuit, equipment, and network restoration while identifying jeopardy conditions and assessing service impact.
• Manage T1 through 100Gb circuits, Ethernet and IP services, and long-haul, metro, and international optical networks; test and activate new circuits.
• Monitor and resolve network issues and alarms, analyze performance data, and develop network optimization plans.
• Coordinate maintenance and network-management activities with federal government NOC customers, management, program offices, fiber vendors, and telecom providers.
• Analyze, test, and repair Layer 2/3 network problems while validating latency, packet loss, jitter, throughput, and SLA compliance using standard protocols, Iperf, and Brix.
• Act as a lead or SME for customer meetings, audits, procedural reviews, technical escalations, documentation, and RMA tracking.

Requirements

• At least 5 years of experience with SONET-based long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems, and/or Ethernet, VPLS, IP, or MPLS.
• Possess a security clearance or be able to obtain one.
• Ability to communicate technical issues, risks, and impact assessments professionally to management and government personnel.
• Flexibility to accommodate different work levels and shifts.

Nice to have

• Associate degree in engineering, electronics, software, networks, or a related technical or vocational qualification, or equivalent experience; seven or more years of applicable experience is preferred.
• Preferred Cisco CCIP, CCDP, or CCNP certification, or Juniper or ALU data-networking equivalent.
• Working knowledge of DWDM Layer 1, Metro Ethernet, IPv4, IPv6, and routing protocols.
• Experience with MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, and related technologies.
• Experience maintaining, testing, restoring, provisioning, and activating broadband or narrowband circuits.
• Experience with routers, IP protocols, configurations, and interfaces.
• Experience with transport platforms including Nortel, Cisco, Ciena, Lucent, and Tellabs, and data platforms including Cisco, Juniper, and Adtran.
• Experience with government networks and customers.
• Leadership ability to manage customer networks, track and escalate issues, engage resources, and expedite service or network outages.
• Ability to prioritize and manage multiple issues, make sound decisions under pressure, and train, coach, and develop shift technicians.

Culture & Benefits

• High-accountability environment with clear expectations, shared accountability, and trust.
• Benefits package covering health, life, voluntary lifestyle, and other wellbeing-related benefits.
• Potential eligibility for short-term incentives, long-term incentives, or sales compensation.
• Equal employment opportunity and consideration of qualified applicants regardless of protected status.

Hiring process

• A video interview with recorded responses and game challenges may be required immediately after applying.
• Applicants are encouraged to complete the video interview within five days of applying.
• Selected candidates undergo a background screening that may include criminal-record, motor-vehicle, or drug screening checks depending on the role.