IT Helpdesk Specialist 2 (Biotech)

Location: Austin, TX, United States; onsite end-user support.

Salary: $25–$27 USD per hour.

Company

hirify.global is a biotech and diagnostics company focused on cell-free DNA testing for oncology, women’s health, and organ health.

What you will do

• Provide end-user support for computer hardware, software, office systems, peripherals, phones, voicemail systems, and related technologies.
• Deliver support through walk-up service, phone, email, and ticketing systems.
• Investigate, recommend, design, deploy, and sustain solutions for IT and end-user needs.
• Manage issue communication and resolution, including customer follow-up and service quality.
• Participate in projects involving virtualization, IT asset management, software license management, monitoring and alerting, identity and user management, and network and compute platform improvements.
• Assist system administrators and perform other assigned duties.

Requirements

• Degree in a technical field or equivalent work experience and applicable certifications.
• At least 2 years of desktop technology and user support experience in a technical enterprise environment.
• Strong experience supporting and troubleshooting Microsoft and Apple desktop technologies.
• Strong experience supporting desktop applications such as Google Apps and Microsoft Office.
• Strong experience developing desktop standards and automated template desktop configurations.
• Ability to communicate effectively and influence at all levels of management.
• Strong verbal and written communication skills, teamwork skills, and a self-starter mindset.

Nice to have

• IT experience in a HIPAA-controlled biotech, pharmaceutical, or healthcare enterprise.
• ITIL Foundations certification.
• Microsoft Systems Center and Active Directory management experience.
• Experience with Atlassian Jira, ServiceDesk, and Confluence.

Culture & Benefits

• Medical, dental, vision, life, and disability benefits for eligible employees and dependents.
• Free testing for employees and immediate family members, plus fertility care benefits.
• Pregnancy and baby bonding leave, 401(k) benefits, and commuter benefits.
• Inclusive workplace focused on collaboration and changing genetic disease management.