Customer Enablement Manager - Figma Weave (London, United Kingdom)

Location: London, England; full-time hybrid role based out of the London hub. In-person onboarding is required if hired.

Company

Figma develops a collaborative design platform that connects brainstorming, prototyping, design-to-code workflows, real-time collaboration, and AI-native creative tools.

What you will do

• Manage the adoption journey for a portfolio of large commercial and enterprise customers using Figma Weave.
• Understand customer goals and success metrics, using product data to plan proactive engagement strategies.
• Share best practices, use cases, and product expertise to help customers unlock the value of Figma Weave.
• Build relationships with stakeholders from individual contributors to senior leaders and identify internal customer champions.
• Deliver live and scalable training sessions tailored to customer maturity and needs.
• Collaborate with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates on account reviews, expansion opportunities, renewal risk mitigation, and customer success.

Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
• Excellent communication skills and the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.

Nice to have

• Experience using node-based design products or working with design and collaboration tools.
• Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Work in a full-time hybrid setup from the London hub.
• In-person onboarding is required for successful hires.
• Figma supports learning and development through its “Grow as you go” value.
• The workplace is committed to equal employment opportunities and reasonable accommodations throughout the application, interview, and employment process.
• Video interviews require candidates to keep their cameras on.
• Applications are limited to five during any rolling 30-day period; candidates cannot reapply to the same active or recently rejected role within the specified waiting period.

Hiring process

• Video interviews require the candidate’s camera to remain on.
• Reasonable interview accommodations are available, including accessible locations, closed captioning, screen-reader-compatible written communication, and changes to the interview format.
• Successful hires must attend in-person onboarding.