Lead Data Analysis (AI)

Location: Atlanta, Georgia or Dallas, Texas. Full-time onsite role performed from the designated work location five days per week. No relocation is offered.

Salary: $116,700–$196,100 USD annual.

Company

AT&T provides telecommunications and connectivity services, including mobility, internet, and fiber products.

What you will do

• Own performance measurement and reporting for Billing & Payments experiences across digital and assisted channels.
• Develop measurement frameworks, KPIs, scorecards, dashboards, visualizations, executive presentations, and automated reporting.
• Analyze customer journeys, conduct deep-dive investigations, uncover root causes, quantify opportunities, and support strategic decisions.
• Use AI and machine learning tools for insight generation, anomaly detection, forecasting, data validation, pattern recognition, and decision support.
• Ensure data accuracy and reliability, resolve discrepancies, and improve data quality, availability, and accessibility with technology and data engineering teams.
• Lead large-scale analytics initiatives and collaborate with Product, Customer Experience, Digital, Operations, Finance, and Technology teams while mentoring analysts.

Requirements

• 5+ years of experience in analytics, business intelligence, customer analytics, data science, or related fields.
• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, Data Science, Engineering, Information Systems, or a related field.
• Experience supporting digital customer experiences, customer journey optimization, or omnichannel analytics.
• Demonstrated success presenting complex analytical insights to executive audiences.
• Experience leveraging AI-enabled tools to improve decision-making and analytical efficiency.
• Experience with large enterprise datasets and cloud-based analytics environments.
• Experience with several of the following: SQL, Power BI, Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, Databricks, Python, statistical modeling, predictive analytics, generative AI, AI-enabled analytical tools, data visualization, dashboard development, customer journey analytics, and large-scale data environments.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan, tuition reimbursement, paid time off, holidays, paid parental leave, and paid caregiver leave.
• Adoption reimbursement, disability benefits, life and accidental death insurance, and supplemental benefit programs.
• Employee assistance and wellness programs.
• Employee discounts of up to 50% on eligible AT&T mobility, internet, fiber, and phone products.
• Regular schedule of 40 hours per week.