Senior Renewal Operations Manager (SaaS)

Location: Remote in the United States of America or Canada

Salary: $121,018–$181,525 USD for the US; $115,642–$173,464 CAD for Canada

Company

hirify.global develops technology and collaborative tools for creators producing films, television, news, sports, music, and live concerts.

What you will do

• Build and maintain renewal reporting, forecasting, pacing models, and recurring performance visibility for high-volume down-market accounts.
• Own renewal data operations by defining required data capture, auditing systems, and leading remediation of process gaps.
• Translate CRM and renewal data into narratives, insights, leading indicators, and early warning signals for leadership decisions.
• Define best-practice renewal workflows and establish a recurring renewal operations cadence.
• Work with Revenue Operations, Customer Operations, and IT to configure CRM, partner portal, and renewal orchestration tools for an automated renewal process.
• Define how the partner portal surfaces, tracks, and supports renewal actions.

Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, or Renewal Operations within a global technology or SaaS company.
• Experience owning and building renewal operations for high-volume segments.
• Strong analytical skills and hands-on experience building renewal reporting and pacing models, turning raw CRM data into executive-ready insights.
• Proficiency with Excel, including Power Query, PivotTables, and advanced formulas such as Index Match.
• Experience with channel and partner-led renewal motions.
• Proficiency with Salesforce for reporting and managing updates, plus comfort using Power BI, Tableau, or Looker to build and validate reporting.
• Ability to define and implement operational processes where structure does not yet exist.
• Ability to influence and align cross-functional stakeholders; a proactive builder mindset and ownership from identifying gaps through implementation.

Nice to have

• Familiarity with partner portals or partner management tools.
• Experience with Gainsight.

Culture & Benefits

• Remote role available in the United States and Canada.
• Full-time employment.
• Compensation range varies by country and considers location, experience, skills, education, and business needs.