Technical Operations Manager

Location: Hybrid, based out of the Boston office, United States.

Salary: $130,000–$155,000 base salary annually, plus eligibility for an annual performance bonus, equity grant, and comprehensive benefits.

Company

hirify.global develops AI-powered SaaS solutions for group health and property and casualty insurance, using large-scale policy and claims data to improve risk prediction, profitability, underwriting, and claims automation.

What you will do

• Oversee TechOps, major IT initiatives, and internal and external helpdesks.
• Partner with DevOps to deploy, maintain, and manage highly available cloud applications, databases, and IT infrastructure according to industry standards.
• Partner with SecOps to continuously mature and implement the overall security posture.
• Create tools for system health monitoring, SLA compliance, and alerting and notification.
• Establish metrics to assess team bandwidth and maintain staff coverage for SLAs and required response times.
• Evolve incident management, escalation, and reporting processes.

Requirements

• 7+ years of experience managing applications and IT infrastructure, including 2+ years managing high-performing teams.
• Ability to define long-term strategy while setting short-term goals.
• Experience implementing effective monitoring and logging of SaaS cloud environments to maintain secure and compliant infrastructure.
• Effective communication across functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams.
• Demonstrated leadership skills, including supervising, developing, and mentoring team members.
• 3+ years of experience with the majority of the technology stack: macOS and Windows 11 administration, Jamf Suite, Intune, Okta identity management, Microsoft 365, Atlassian Suite including Jira and Confluence, FreshService ticket management, and TCP/IP networking.

Culture & Benefits

• Fun, team-oriented startup culture.
• Generous stock options and equity participation.
• Unlimited vacation days.
• Flexible schedule supporting work from home alongside the hybrid Boston arrangement.
• Medical, dental, vision, 401(k), and other benefits.
• Opportunities to learn and take on new responsibilities.