Customer Operations Specialist (Payroll)

Location: Remote, Bogota, Colombia

Company

hirify.global is a technology company operating a marketplace that connects light industrial businesses with reliable workers and supports flexible staffing and supply chain productivity.

What you will do

• Process customer timesheets to generate accurate invoices for business clients.
• Create and maintain custom reports covering invoicing, timesheets, and payroll adjustments.
• Identify process improvements and work with management to streamline invoicing and reporting.
• Collaborate with business operations to improve administrative workflows and client experience.
• Resolve invoicing and timesheet discrepancies and support related customer issues.
• Ensure compliance with internal and customer systems and SOPs, and assist with developing SOPs for payment and invoicing processes.

Requirements

• 2+ years of experience in data entry, accounts receivable/accounts payable, payroll, workforce management, or payment specialist roles.
• Strong analytical skills and the ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments.
• Excellent communication and collaboration skills, including cross-functional work with business operations and product development.
• Proactive, self-starting, and results-driven approach to resolving issues and improving processes.
• Strong attention to detail and commitment to operational excellence.

Culture & Benefits

• Remote full-time work in Bogota, Colombia.
• Competitive pay with opportunities to take on greater responsibilities and receive additional rewards.
• Opportunity to work with a highly competent team and grow professionally.
• Culture emphasizing ambitious goals, strong work ethic, resilience, continuous learning, and customer focus.