Senior HR Operations Specialist

Location: Remote, Mexico

Company

hirify.global is an independent public precision technology company developing instruments, sensors, and subsystems for mission-critical applications across industries.

What you will do

• Resolve escalated Tier 2 cases involving payroll, benefits, leave and absence, HR data, and related processes, including exception-based and sensitive issues.
• Own cases end to end, review historical transactions and employee records, communicate resolution timelines, and minimize unnecessary handoffs.
• Execute complex HR transactions in core systems such as Oracle and ServiceNow; analyze data integrity issues and create standard and ad hoc reports.
• Coordinate with Payroll, Total Rewards, Employee Relations, Legal, Centers of Excellence, HR Technology, HR Business Partners, and HR Transformation & Operations.
• Identify systemic issues, define improvement opportunities, and support process redesign, workflow simplification, automation, self-service, and process stabilization.
• Improve Tier 1 enablement through knowledge articles, standard operating procedures, decision frameworks, escalation criteria, and guidance on recurring issues.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
• 3–6 years of experience in HR operations, shared services, payroll, benefits, HR systems, or complex case management in a process-driven environment.
• Strong experience using HR systems such as Oracle, ServiceNow, Workday, or similar platforms.
• Demonstrated ability to manage and resolve complex cross-functional issues and operate effectively in ambiguous or exception-based scenarios.
• Strong analytical thinking, structured problem-solving, written communication, and clear verbal communication skills.
• Clear and effective English communication, both verbally and in writing, is essential.
• Strong operational judgment, root-cause analysis, and ability to drive sustainable solutions.
• Ability to work across teams, systems, and processes while balancing employee experience with consistency, controls, compliance, confidentiality, and data privacy.
• Continuous improvement mindset focused on simplification, scalability, data quality, system reliability, and process consistency.

Culture & Benefits

• Remote work arrangement in Mexico.
• Work within a global, cross-functional HR Shared Services operating model.
• Role eligible for a bonus as part of the total compensation package.
• Work focused on reliable, scalable, compliant HR services and sustainable adoption of automation, self-service, and AI.
• Equal opportunity workplace with reasonable accommodation support for applicants with disabilities.