Operations Specialist (Digital Assets)

Location: On site in Frankfurt am Main, Hesse, Germany. Full-time, 40 hours per week. Monday to Friday from 2:00 pm to 10:00 pm, with initially call-on/call-off Sunday shifts and a planned regular Sunday shift of approximately 4 hours. Sunday work is offset with time off in lieu under the German Working Time Act.

Company

hirify.global provides institutional digital asset infrastructure, including custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage.

What you will do

• Support crypto and banking transactions, including secure handling, post-transaction monitoring, and confirmation of on-chain settlement.
• Verify regular and unscheduled withdrawals, review complex cases, and prepare daily, monthly, and quarterly reconciliations for crypto, fiat, and Assets under Custody accounts.
• Manage client onboarding, account opening, maintenance, closure, periodic KYC reviews, risk-profile updates, and audit-ready records.
• Perform KYC/AML due diligence, including documentation, ownership structure, source-of-funds, sanctions, and risk checks.
• Resolve account issues with Sales, KYC/AML, IT Security, Customer Success, and Compliance, including alert screening, account restrictions, offboarding, returns of funds, and Travel Rule follow-ups.
• Guide part-time operations colleagues, coordinate shifts and handovers, review work for accuracy, and train new team members without disciplinary line responsibility.

Requirements

• Bachelor’s degree or equivalent and 2–3 years of experience in operations, banking, or financial services, with a genuine interest in digital assets.
• Solid knowledge of KYC/AML, reconciliations, or financial operations.
• Experience guiding or coordinating colleagues, such as through shift leadership, mentoring, or team coordination; formal management experience is not required.
• Clear written and spoken communication in German and English with internal and external stakeholders.
• Accuracy, strong attention to detail, and commitment to continuous workflow improvement.
• Strong organization and confidence using email, spreadsheets, and databases to manage and track tasks.
• Strong sense of urgency, prompt client support, analytical and solution-oriented thinking, and active listening skills.
• Ability to prioritize, multitask, meet deadlines, exercise sound judgment, and take ownership of decisions in evening and Sunday shifts.
• Availability for evening and Sunday work and a full-time 40-hour workweek.

Culture & Benefits

• Values include ownership, craftsmanship, open communication, collaboration, innovation, and execution.
• Competitive base salary, bonus, and RSUs.
• Paid parental leave and paid vacation.
• Free custom lunches, dinners, and snacks.
• Computer equipment and workplace furniture suited to individual needs.
• Benefits may vary by location.