Technical Support Analyst (SaaS)

Location: On-site in Lake Oswego, OR (preferred), Westminster, CO, Alpharetta, GA, or other hirify.global locations in the United States. Travel requirement: 0%.

Salary: $22.69–$28.32 per hour.

Company

hirify.global develops software and connected solutions that support construction, transportation, and other critical industries.

What you will do

• Provide technical support for Unity Construct by e-Builder and maintain high customer satisfaction and NPS standards.
• Conduct preliminary incident analysis, including impact, severity, and risk assessment.
• Collaborate across organizations to resolve customer cases promptly and reduce resolution times.
• Communicate complex technical information clearly to technical and non-technical stakeholders.
• Perform root cause analysis, write bugs in Jira and Confluence, and track cases in Salesforce CRM.
• Support a rotating on-call schedule.

Requirements

• At least 5 years of technical support experience.
• Experience supporting customers in a fast-paced SaaS environment.
• Strong Windows, networking, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting.
• Experience with root cause analysis, bug writing in tools such as Jira and Confluence, and case tracking in CRM systems such as Salesforce.
• Strong written and verbal communication skills.
• Ability to support a rotating on-call schedule.

Nice to have

• Experience developing reports to analyze data trends and reviewing software logs.
• Bachelor’s degree in a technical field.
• Relevant experience is valued more than education.

Culture & Benefits

• Collaborative, supportive, and inclusive work environment focused on belonging, innovation, and growth.
• Purpose-driven projects focused on improving how people live, build, move, and grow.
• Medical, dental, vision, life, and disability benefits.
• Time-off plans, retirement plans, tax savings plans, paid parental leave, and an employee stock purchase plan.
• Entrepreneurial environment that encourages ownership and initiative.

Hiring process

• Submit an online application through the job posting.