Pre Litigated Credit Hire Handler

Location: Bolton, United Kingdom; hybrid workplace.

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, managing insurer claims and developing technology-enabled claims services.

What you will do

• Investigate complex and technical pre-litigation credit hire claims submitted by specific opponents, including claims valued up to £25,000.
• Handle an independent caseload and apply tactical and strategic approaches to reduce overall claims spend for insurer clients.
• Develop understanding of pre-proceedings credit hire, file lifecycles, common law, litigation principles, costs, and protective offers.
• Prepare cases for litigation and develop legal skills under supervision.
• Follow established work processes and strategy while making decisions, prioritising workloads, and handling sensitive situations.

Requirements

• At least 12 months of experience working in an environment involving credit hire cases is essential.
• Experience handling credit hire files and managing an independent caseload is essential.
• At least 5 GCSEs or equivalent are essential.
• Ability to use initiative, plan and prioritise workloads, and follow work processes and strategy.
• Excellent listening and verbal communication skills, plus good telephone negotiation skills.
• Ability to recognise when sensitivity and tact are required, make decisions, and remain calm under pressure.
• Good IT skills, including Word and Outlook.
• Ability to adhere to the Keoghs Values and demonstrate effective communication, client skills, adaptability, people skills, commercial awareness, and drive to succeed.

Nice to have

• Degree or LPC.
• Experience with a Case Management System.

Culture & Benefits

• Hybrid workplace with working hours of Monday to Friday, 9am–5pm, including one unpaid lunch hour; 35 hours per week.
• 25 days of annual leave, increasing with service, with the opportunity to buy or sell 3 days.
• Healthcare cash plan, 24/7 online GP and wellbeing support, and death-in-service benefit after one year.
• Pension contribution of 5% employee and 3% employer, plus an incentive plan.
• Employee resource groups, volunteering programme, cycle-to-work and technology schemes, season-ticket loan, gym benefits, and retail and leisure discounts.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.