Application Support Agent (Digital Services Act)

Location: Patras, Greece; hybrid working model.

Company

hirify.global delivers digitalisation solutions for EU institutions and public and private organisations across Europe, including large-scale mission-critical projects.

What you will do

• Receive, log, investigate, and resolve user requests, incidents, and questions related to Digital Services Act information systems.
• Provide technical support and handle all communication with end users and stakeholders.
• Handle and document requests according to ITIL best practices.
• Participate in meetings with the development team and determine appropriate actions for reported problems.
• Improve documentation, create FAQs, and write user manuals and web documentation.
• Prepare and deliver information-system training courses for different stakeholders.

Requirements

• University degree or Vocational Training Institute (IEK) diploma in Information Technology.
• Proven knowledge of end-user assistance and information-system support.
• At least 1 year of successful experience in user support.
• European English level C1.
• Good analytical skills and the ability to quickly understand processes.
• Solution-oriented, proactive, and reactive approach to problems.
• Strong communication skills and the ability to work in an international and multicultural environment.
• Strong team-playing skills.

Culture & Benefits

• Hybrid work in a modern environment.
• Seamless onboarding with a buddy during the first steps.
• Competitive compensation and benefits package, including health and life insurance.
• Meal and commuting allowance and on-premises well-being activities.
• Continuous learning through Udemy for Business and ad hoc training.
• Personalized development plan for targeted career growth.