Technical Customer Success Manager

Location: Hybrid in Toronto or Waterloo, Canada; remote work is also available.

Salary: $70,000–$100,000 CAD base salary per year.

Company

hirify.global develops camera-free sensors that detect falls and track sleep, health, and wellness to support older adults and their families.

What you will do

• Onboard agencies and partners onto the platform, provide training, and bring deployments live with their first sensors in homes.
• Build, test, and maintain APIs and data flows between the platform and technology and care partners.
• Coordinate day-to-day technical work for key accounts and support major customer deals.
• Create deployment guides, checklists, and practical answers to make future rollouts faster.
• Share detailed customer feedback with product and engineering teams.
• Work alongside the Solutions Lead and report to the Solutions Lead.

Requirements

• Ability to act as a technical bridge between partners, customers, and the product.
• Ability to own technical onboarding, integrations, deployment coordination, and customer issues.
• Ability to work directly with large customers and technology and care partners.
• Ability to operate independently, solve problems, and create processes in a new role without an established playbook.
• Commitment to reliable, thoroughly tested technology where customer safety is involved.

Culture & Benefits

• Hybrid work in Toronto or Waterloo, with remote work available.
• Direct access to the leadership team and no organizational layers.
• Health, dental, and vision benefits.
• A sensor for parents is provided.
• Inclusive and accessible workplace with accommodation support during hiring.
• Ownership, direct communication, continuous improvement, and a mission focused on keeping people safe at home.

Hiring process

• Initial interview.
• Short case exercise.
• Final in-person interview with the CEO and team members; the process may be adjusted depending on the role.
• AI tools may be used during hiring, alongside human input and manual review.