Salesforce Business Analyst (Salesforce)

Location: Remote from Portugal, Spain, Poland, Montenegro, Romania, Bulgaria, or Ukraine; Porto, Portugal listed in the conditions.

Company

hirify.global is a global digital engineering, product development, and technology consulting company headquartered in New York, with more than 1,000 experts across over 65 countries.

What you will do

• Act as the main Salesforce point of contact for clients, lead requirements sessions, demo solutions, gather feedback, and manage enhancement and support backlogs.
• Design and build Service Cloud processes covering case management, queues, routing, SLAs, entitlements, Email-to-Case, and customer notifications.
• Own Experience Cloud customer support portals, including self-registration, login, branding, page layouts, external-user access, and case visibility.
• Build and maintain custom applications with data models, screen flows, record-triggered flows, history tracking, reports, and dashboards.
• Design integrations with third-party tools using Connected Apps, OAuth, REST APIs, and AppExchange connectors; support CPQ and Revenue Cloud quote-to-cash processes.
• Maintain security and administration, troubleshoot production issues, extend configuration with Apex and LWC, support Salesforce AI tooling, and provide documentation and knowledge transfer.

Requirements

• 6+ years of hands-on Salesforce experience, including at least 3 years in client-facing consulting.
• Strong Service Cloud experience with case lifecycle, queues, routing, SLAs, and Email-to-Case.
• Strong Experience Cloud experience with portal self-registration, external-user licenses, and sharing for external users.
• Expertise in screen, record-triggered, and scheduled Flow, including production debugging.
• Working knowledge of Apex, triggers, and LWC, with the ability to read, fix, and extend existing code.
• Solid understanding of the Salesforce security and sharing model.
• Experience with Connected Apps, OAuth, REST APIs, and AppExchange connectors.
• General understanding of Salesforce CPQ or Revenue Cloud, including quote-to-cash, product catalog and pricing concepts, and connections between quotes and Opportunities.
• Ability to independently own and prioritize a client backlog and communicate with business and technical stakeholders.
• Fluent spoken and written English.
• Platform App Builder and Service Cloud Consultant certifications are required.

Nice to have

• Hands-on Salesforce CPQ or Revenue Cloud implementation experience.
• Experience Cloud Consultant, Platform Developer I, or CPQ Specialist certification.

Culture & Benefits

• Remote work from the listed European countries.
• Financial stability and competitive compensation.
• Transparent professional and career growth plans with horizontal, professional, and managerial paths.
• E-education, certification coverage, and access to the goFluent language-learning platform.
• Referral bonus, online team events, celebrations, charity initiatives, and CT points redeemable for merchandise.