Sr. Partner Onboarding & Success Manager (Legal Tech)

Location: Oakland, California, United States; full-time hybrid role based in the Oakland office, with in-office work on Monday, Wednesday, and Thursday and work-from-home options on Tuesday and Friday. Candidates must be authorized to work in the United States; U.S. employment visa sponsorship is not available.

Salary: $183,000–$231,000 per year, plus eligibility for additional incentive pay or commission.

Company

Develops an AI-powered litigation and investigation management platform that helps legal teams analyze electronic evidence and identify critical facts.

What you will do

• Own the post-signature partner onboarding and readiness journey across Business Development, Implementation, Solutions Architecture, Support, and Account Management.
• Build readiness tracks covering technical setup, customer onboarding workflows, sales process execution, and operational enablement for resellers, MSPs, and service providers.
• Guide partners through customer organization and sub-organization setup, data ingestion, order submission, and opportunity registration.
• Advise partner teams, verify operational capability, and establish escalation paths through documented support systems.
• Track onboarding milestones, capability demonstrations, friction points, documentation, and handoff evidence for long-term account transitions.
• Identify recurring technical and operational issues and provide structured feedback to product and process owners.

Requirements

• At least 8 years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology.
• Experience guiding external organizations through complex software platforms and building their capability to use, support, and sell technical products.
• Clear, practical communication skills and experience explaining technical workflows to users with varying levels of technical depth.
• Experience coordinating across Sales, Support, Solutions Engineering, Product, and other internal teams while maintaining clear boundaries and accountability.
• Diagnostic problem-solving skills to distinguish technical, operational, commercial, and training-related blockers and route them effectively.
• Authorization to work in the United States.

Nice to have

• Experience in legal technology, litigation support, investigations, or regulated B2B software environments.
• Experience onboarding service providers, system integrators, MSPs, or reseller partners.
• Experience designing partner readiness frameworks, milestone tracking, and transition criteria in Salesforce or partner portals.

Culture & Benefits

• Hybrid work with regular work-from-home days and flexibility for personal logistics.
• Medical, dental, and vision coverage, flexible spending accounts, mental health support, paid parental leave, and life and disability insurance.
• Equity grants and a 401(k) plan with company matching of up to 4% of eligible annual compensation.
• 17 paid vacation days, 11 federal holidays, four additional company-wide paid days off, and paid sick leave.
• Annual learning and development funding, professional membership dues, home internet reimbursement, and a desk setup stipend.
• Catered lunches, snacks, and company-wide office events.