Customer Care - DACH Market (German Speaker)

Location: Barcelona, Passeig de Gràcia, Spain; hybrid with 1 remote day per week and 15 additional remote days per year.

Company

hirify.global provides an all-in-one wellness technology platform for boutique fitness businesses, combining booking, payroll, marketing, and operational tools.

What you will do

• Act as the first point of contact for customer conversations through chat and email, including Fin handoffs.
• Resolve standard questions about passes, subscriptions, bookings, members, member invoices, branded apps, and payment status.
• Escalate cases requiring investigation or decisions to Level 2 with complete context.
• Remain the customer contact and provide updates until escalated cases are closed.
• Identify recurring questions and missing help centre content.

Requirements

• At least 1 year of customer support experience, ideally in software.
• Native German and English.
• Clear, warm written communication, empathy, and patience when supporting customers under pressure.
• Curiosity about products and the ability to learn them in depth and turn product knowledge into practical customer solutions.
• Availability for a full-time, 40-hour rotating schedule, including weekday and weekend rota coverage as specified.

Nice to have

• Fitness or wellness background.
• Intercom experience.
• A third language.

Culture & Benefits

• AI tools support from day one, including a Claude account and monthly AI tools budget.
• Alan health insurance fully covered, DKV dental coverage, mental health support, and paid sick leave.
• Wellhub access to gyms, studios, and wellness apps.
• Alan Flex for tax-free meals, transport, and nursery payments from gross salary.
• Office on Passeig de Gràcia, summer Fridays in August, and an international team across Europe, the US, and APAC.

Hiring process

• Introduction call with Talent Acquisition.
• First interview with the future team leader.
• Second interview with the Head of CSM.