Customer Success Specialist (LegalTech)

Location: Remote

Company

hirify.global develops software escrow solutions for the cloud era to mitigate third-party risks in business operations.

What you will do

• Respond to customer and lead questions about services and hirify.global accounts, ensuring requests are handled quickly and correctly.
• Support customers with connections between their source code management platforms and administer the setup correctly.
• Guide leads about the service through email and website chat.
• Inspect customer-provided information, draft reports, and send them to customers.
• Draft legal language and prepare agreements and documents based on customer requirements for manager review.

Requirements

• Familiarity with LegalTech concepts.
• Proficiency in drafting legal documents.
• Analytical thinking and a proactive attitude.
• Excellent written English communication skills.
• Proficiency with modern web tools such as Google Docs and similar platforms.
• Strong organization and attention to detail.
• Ability to adapt and multitask in a fast-paced environment.

Nice to have

• Prior experience in customer success or a similar role.
• Experience working with diverse companies of varying sizes and industries.
• Extensive legal or technical experience.

Culture & Benefits

• Remote-first work with a central office in The Hague.
• Startup mindset with opportunities for professional growth.
• Regular team activities and gatherings.
• Comprehensive onboarding with a dedicated ramp-up period.
• Supportive environment with open communication and direct feedback.

Hiring process

• Applications are accepted for two months, with the position filled as soon as a suitable candidate is found.
• Applications may be submitted in Dutch or English and should address the work performed by hirify.global and the candidate's approach to the role.