Electrical Services Coordinator (Mexico)

Location: Remote in Mexico; listed location: Los Altos, Jalisco, Mexico

Company

hirify.global provides electrical service coordination and contractor-office support operations.

What you will do

• Answer incoming customer calls, emails, and Microsoft Teams messages and qualify electrical service requests.
• Coordinate schedules directly with the owner and support daily operations from the initial phone call through job completion.
• Prepare estimates and proposals based on the owner's direction and follow up on pending estimates to help convert them into booked jobs.
• Maintain customer information and work orders in mHelpDesk.
• Create and update invoices, estimates, and job documentation using Microsoft Office.
• Coordinate with vendors and suppliers and provide customer service throughout every stage of the project.

Requirements

• Minimum of 3 years of experience working for an electrical contractor or electrical service company.
• Experience with customer service, estimating, service coordination, inside sales, or office administration.
• Excellent English communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Proficiency with Microsoft Office and Microsoft Teams.

Nice to have

• Experience using mHelpDesk or other field service management software.
• Experience preparing electrical estimates or assisting with bids.
• Ability to read electrical plans and specifications.
• Knowledge of residential and commercial electrical systems.
• Familiarity with electrical terminology and common materials.
• Preferred but not required: bachelor's degree in Electrical Engineering, Electrical Engineering Technology, Electrical Technology, Industrial Technology, Construction Management, or Business Administration.
• Equivalent electrical industry experience may be considered in place of a degree.

Culture & Benefits

• Full-time remote position.
• Direct coordination with the owner and independent responsibility for daily operations.
• Customer-facing role supporting electrical service projects from intake through completion.