Associate Specialist, Customer Support (Supply Chain)

Location: Amsterdam, Netherlands; onsite role

Company

hirify.global is a global healthcare company focused on women’s health, biosimilars, and a diverse portfolio of health solutions.

What you will do

• Manage relationships with external and internal partners, including 3PLs, distributors, sites, and customers.
• Oversee and guide customer service teams on warehousing and distribution activities.
• Process customer forecasts and orders accurately and on time, serving as the primary contact for supply and demand topics.
• Monitor and resolve escalated supply issues with planning teams, sites, and customers.
• Maintain and improve reporting on demand, supply, master data, and inventory.
• Participate in customer meetings, contribute to the S&OP process, support performance-improvement projects, and provide backup coverage.

Requirements

• Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field.
• Strong analytical skills for independently solving straightforward problems and working through complex issues with support.
• Proactive approach, initiative, and willingness to speak up about operational improvements.
• Fluent English, both verbal and written.
• Advanced SAP skills.
• Strong attention to detail and accuracy.

Culture & Benefits

• Regular employee position.
• Inclusive equal-opportunity environment welcoming candidates from diverse backgrounds.
• No relocation support.
• Visa sponsorship is not available.
• Employees must satisfy applicable travel and credentialing requirements, including vaccination prerequisites.