Senior Forward Deployed Product Manager (AI)

Location: Remote in the US

Company

Series A AI software company building Concierge, an AI agent for complex, high-volume customer support in fintech, healthcare, marketplace, and delivery businesses.

What you will do

• Lead deployments for the largest customers, aligning customer executives and engineers on priorities, implementation plans, and success criteria.
• Own a small portfolio of strategic accounts after launch, including Concierge performance, product usage, retention, renewals, and account growth.
• Investigate problems using API documentation, conversation logs, and usage data; build, test, and deploy production fixes with the Forward Deployed Engineer.
• Identify new customer use cases, build expansion cases, and guide deployments through procurement, security, and legal reviews.
• Bring evidence-based customer problems to Product and follow them through delivery.
• Coach Forward Deployed Product Managers and convert recurring learnings into playbooks, tools, and scalable processes.

Requirements

• 6+ years owning high-stakes customer outcomes in account leadership, product, consulting, forward-deployed work, or as a founder, with accountability for results.
• Experience building trusted relationships with enterprise executives and growing accounts through renewals and expansions.
• Experience working at a startup or scale-up and building processes while operating them.
• Experience building things with AI and the ability to discuss what worked and what did not.
• Ability to investigate API documentation, conversation logs, and usage data independently to identify problems.
• Experience improving the people or systems around you through people management or operational systems.

Nice to have

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap using customer evidence.
• Experience deploying an AI product and connecting it to a measurable business outcome.

Culture & Benefits

• Low-ego, high-trust environment with no tolerance for toxic behavior and flexible working hours.
• Strong focus on diversity, user obsession, eagerness to learn, and meaningful product impact over traditional credentials.
• AI-native workplace with unrestricted access to AI tools, including Claude Code.
• Promotions are reviewed every six weeks based on readiness and performance.
• The whole company meets in Hawaii twice a year for collaborative work and team events.

Hiring process

• A couple of informal conversations to exchange context and experience.
• A paid approximately two-day work trial involving real problems and collaboration with the team.